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Frequently asked questions
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Discount dental plans are an affordable and easy-to-use alternative to dental insurance. Plan members have access to a large network of participating dentists that have agreed to offer their services at discounted fees.
Dental savings plans work like a club membership; you pay an annual fee and receive savings on dental services throughout the course of your membership. There are no paperwork hassles, claims to file, or pre-existing condition restrictions. You are paying for access to a network of dentists who offer reduced fees for a variety of procedures to plan members.
Discount dental plans are an affordable, easy-to-use and hassle-free solution for anyone looking for dental care savings. Below is a comparison guide between discount dental plans and dental insurance to help you make an informed decision.
DISCOUNT DENTAL PLAN Characteristics Include:
· No annual limits – plan members enjoy discounts on most dental care services all year long
· Most plans activate within 3 business days
· No tiresome paperwork hassles – plan members simply present their membership card at a participating dentist office for discounts on most dental services
· No health restrictions – there is no need to wait for comprehensive dental treatment plans
· Select plans include discounts on dental specialties, including cosmetic dentistry and orthodontics
· Consumers pay affordable membership fees for access to a network of dentists offering discounts on most dental procedures
· Available directly to individuals, families, businesses and groups
DENTAL INSURANCE Characteristics Include:
· Limitations, deductibles and annual maximums
· Waiting periods for major dental procedures
· Tedious and time-consuming written claims process
· Limitations/exclusions on pre-existing conditions
· Certain dental specialties, such as cosmetic dentistry, are rarely covered
· Consumers pay expensive monthly premiums for defined coverage
· Typically inaccessible to individuals and families unless provided by their employer
Even if you already have dental insurance, the discounts offered by our discount dental plans may be used along with your dental insurance for even more savings on your dental care. Please consult with a participating dentist or dental care specialist before beginning treatment.
Our plans may also be used to reduce your out-of-pocket dental care costs once you’ve reached the annual maximum on your dental insurance plan. You cannot use your dental insurance and your dental savings plan for the same procedure, in accordance with insurance policy rules. Your dentist can, however, help you to coordinate treatment using both your savings and insurance plans.
Members cannot use two plans in the same office at the same time. However, you can purchase more than one discount plan from DentalPlans.com to use at separate offices. For example, if your orthodontist participates in the Aetna Dental Access Plan and your general dentist participates in the UNI-CARE 200 Discount Dental Plan, you can purchase both plans to use at the appropriate office.
No. Unlike dental insurance, dental savings plans enable people with pre-existing conditions to get affordable dental care.
Fee schedules are a list of set charges for various medical/dental procedures. Procedures are associated with a code (dentists use a “Dental Procedure” code, also known as an American Dental Association/ADA) CDT code. A fee schedule is primarily used for insurance reimbursement billing, and the ADA CDT code helps to identify the exact procedure/s in your treatment plan.
No, there are no maximums to limit your savings with dental savings plans.
Your discount dental plan can be utilized the day of activation. Just show the participating dental provider your Member ID Card and they will honor the discounted rate according to the fee schedule of your plan.
No, as Medicare does not cover general dental care such as checkups, cleanings, fillings, or dentures. Medicare Advantage does cover some routine dental services, so check with your plan to see what dental services may be covered. You cannot use your dental insurance and your dental savings plan for the same procedure, in accordance with insurance policy rules. Your dentist can, however, help you to coordinate treatment using both your savings and insurance plans. Our plans may also be used to reduce your out-of-pocket dental care costs once you’ve reached the annual maximum on your dental insurance plan.
Discount dental plans can save you money on quality dental care while giving you the freedom to choose from more than 30 plans with more than 140,000 participating dentist listings in combined networks nationwide..
Please contact the Customer Service Department toll free at 888-632-5353 and the Member C.A.R.E. Department at 800-494-9294. We are available Monday through Friday from 8:30 am to 8:00 pm EST.
Enter your zip code in the search box. Look below the logo of each plan provider and you’ll see a “Compare” box. Check that box for up to 4 different plans, and you’ll be able to see what each plan offers. If you need assistance, please contact our :DP AtYourService® Team at 1-888-632-5353.
You must be at least 18 years or older to purchase a discount dental plan. However, there are no age maximums.
Yes, please go to the “Edit account Information” section and then select “Payment information.”
No. You simply pay the reduced fee at your dentist’s office, so there are no claims to file and no waiting for reimbursement.
To discuss possible alternative payment options, please call our :DP AtYourService® team.
We currently only accept payment in full for annual plan membership fees. DentalPlans.com hopes to bring the consumer a quality product at the lowest cost possible. Accepting payments on a monthly basis increases the cost of processing, thus making the plans more expensive.
The savings from the ADA recommended preventive treatments alone are more than enough to pay for the plan itself. If by the end of the year you haven't saved enough to cover the plan cost (based on these procedures), we'll give you your money back (excluding the processing fee). You must show invoice(s) with dates, fees paid, and services performed (for all of the following ADA codes: D0120, D0210, D1110), for each member of the plan. Guarantee excludes the Careington Select Plan, CVS iSave, :DP SmartHealth, and :DP HealthNow.
We offer a 30-day money back guarantee, less the $20 processing fee, on all dental savings plans purchased from DentalPlans.com. Please call 1-888-632-5353 to speak with a :DP AtYourService® team representative if you choose to discontinue your plan within the first 30 days of purchase. Click here to learn more about this policy.
Many of the plans we offer can help you save on braces. Ask a :DP AtYourService® team member at 888-632-5353 for more information on which plan is best for your needs.
Dental implants are discounted on some of the plans. Contact our :DP AtYourService® team for more information on which plans can help you save on implants.
Many of the plans we offer can help you save on veneers. Ask a :DP AtYourService® team member for more information on which plan is best for your needs.
Select discount dental plans offer significant savings on cosmetic dentistry, including teeth whitening, veneers and other treatments. Please contact our Customer Service Department toll free at 888-632-5353 for more details.
Yes, you can search for a provider on our website under the provider search or you can give our :DP AtYourService® team a call at 1-888-632-5353 . One of our :DP AtYourService® specialists will be happy to verify what dental savings plans your dentist accepts.
Plan members will not receive discounts on dental care when visiting an out-of-network provider. Members must always see a participating dentist to receive the discounts associated with their discount dental plan. However, if a dental care provider would like to join a network, they may contact our customer service center.
Depending on the plan that you join, prices can vary by location and provider.
There are a few reasons that this may occur:
Your dentist may not be part of the more than 140,000 dentists in our nationwide network.
Your dentist may be in a network but may no longer accept a specific plan. The information we offer on participating dentists comes directly from dental savings plan networks.
Your dentist may not yet have notified the network of his or her decision to stop accepting a particular plan. Call the :DP AtYourService® team if you have questions or need more information on the dentists in your area who do accept your dental savings plan.
Yes, our Plans by Dentist search provides a list of the dentists participating in savings plans in your area, along with information on what dental savings plans they accept.
If you already have a dental savings plan, give our :DP AtYourService® Team a call using your member service number and we will confirm the dentist’s participation for you.
Our :DP AtYourService® team will assist you with any dental savings plan related question or concern that you may have.
My Dental Plan
You may print your membership card by logging in to the Member’s Area with the email address and password you entered during the membership process. Once logged in to the Member’s Area, you will be able to view and print your membership cards, as well as your welcome letter and invoice. If you don’t have access to a printer, call the :DP AtYourService® team at 1-888-632-5353 and we’ll be happy to mail a card to you. Currently, DentalPlans.com does not issue plastic cards.
Check the top left side on your membership card, or log into the member’s area of the website and click on the “Print My Card” option.
When you are logged into the member’s area, you should see an option that says “View Fee Schedule.” Click on that option to view all your savings options and the procedures they apply for, along with the ADA CDT code for each procedure. If you have purchased a plan from either AETNA or CIGNA, you will need to call us for fee schedule information, as fees for procedures under these plans can vary by ZIP Code, region and dentist.
Your plan will renew roughly 30 business days prior to your membership expiration date. This allows us the time to process your membership to ensure that your savings don’t lapse.
To access your membership information online, simply log in to the Member’s Area with the email address and password entered during the membership process. Once logged in to your Member’s Area, you will be able to view and print your welcome letter, permanent membership card, and invoice. If applicable to your plan, your Member’s Area will also include a complete fee schedule and information on additional discounts. Members may also request to receive their membership package in the mail.
Most discount dental plans available on www.DentalPlans.com activate within 3 business days.
Some promotions are available for new members only, while others are for existing members. We don’t automatically apply a promotional offer to a renewal, so please ask the :DP AtYourService® Team about the available options.
This is part of our “Loyalty Rewards” program, which enables you to earn FREE additional months on your current dental savings plan by referring friends to DentalPlans.com. You’ll receive your free month 30 days after each friend you’ve referred has purchased their own dental savings plan.
You can switch your plan at any time during your membership. Contact our :DP AtYourService® Team at 1-888-632-5353, for assistance.
We expect to be able to offer a DentalPlans.com app soon.
:DP AtYourService® is a dedicated support team that assists our members and potential members. We are here to answer any questions that you may have about purchasing and using your dental savings plan, and are happy to assist you in any way possible. Call us at 1-888-632-5353 or connect with us via live chat on our website, we’re just a call or click away.
Participating pharmacies include Costco, K-Mart, Kroger, Meijer, Publix, Target, and Winn Dixie. You can even use your prescription card for mail order service to have your prescriptions delivered right to your door.
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